Hutt: 04 565 0390
Kapiti: 04 293 3222
Wellington: 04 389 8425
Severability
The various provisions of this agreement are severable and if any provision is held to be invalid or unenforceable by any court of competent jurisdiction, then such invalidity or unenforceability shall not affect the remaining provisions of this agreement.
Payment
COD, or within ten (10) days of invoice date where agreed to by the Company. Any accounts left outstanding after that time may have an interest rate of 2% per calendar month or part thereof, charged at the company’s discretion.
Disputes
If a portion of the account is under dispute the remaining balance must be paid as above and the nature of the dispute is to be brought to the attention of the Company within ten (10) days of the invoice having been despatched.
Costs
Any costs incurred, as a result of the debt being referred to third parties for collection, are payable by the customer.
Warranty
Goods supplied are guaranteed for the period of the manufacturer’s warranty from the date of delivery against defective work material and workmanship, provided payment for such goods has been carried out as above.
Risk
The Company does not take any responsibility for loss or damage to goods after they have left the company’s premises.
Ownership & Retention of Title
The ownership and property of goods delivered, whether incorporated into other property or not, will remain with the company until full payment has been received. If payment is not received by the set terms above the Company shall be entitled to take possession of the goods, which also includes other property into which they may have been incorporated, and hold them until payment in full has been received. The customer shall pay all costs incurred in connection with the enforcement of the retention of title.
Hard Surfaces
Where floor construction method and composition cannot be determined, and the company is unable to source manufacturers recommendations the company can only carry out work to best-known or recommended trade practice.
Any removal of, or the treatment of, any asbestos that may be discovered during work undertaken is not included in our quotations unless specifically stated.
Any unsound surface e.g. requiring crack repair, replacement, or floor levelling that may be discovered during work undertaken is not included in our quotations unless specifically stated.
Fabrics & Fibres
We are dealing with many and varied fibres and instances where there are no manufacturers “care and cleaning” recommendations, or when they have been supplied and are misleading or impractical. These fibres have been exposed to all sorts of environmental situations such as liquid spillages (e.g. wine, coffee, pet urine etc) ultra-violet degradation or sun damage, sometimes for many years, and it is not possible to give any guarantees about shrinkage, stretching, dye loss/colour loss, dye run. Compromised material that has already been damaged has inherent vice and therefore all work is undertaken at owner’s risk.
- Stains - By definition stains have dyed, or affected the dye colours of the fibre. We cannot take responsibility for damage caused by prior application of various cleaning products, or from spillages of liquids such as wine, coffee, tea, urine, medicines, etc, nor the damage they can cause, prior to items being sent for cleaning. Sometimes this damage does not become apparent until the process of cleaning is undertaken. As a consequence, we cannot guarantee to remove all stains, but we will do our best to either remove or reduce such staining using best trade practice.
- Mould – Where mould or mildew is present on fibres it may be beyond remedying by cleaning alone. It is a restoration process rather than general cleaning and so these contaminants may only be removable provided that the fabric has retained its strength and is colourfast. However, in some more extreme cases of heavy mould, the fibre may have degraded to an extent that there is little actual fibre remaining.
- Dry Rot - This condition cannot be fixed by cleaning.