Hutt: 04 565 0390
Kapiti: 04 293 3222
Wellington: 04 389 8425
Fast, professional help when your home is affected by flood or water damage
A flood or water leak at home can be stressful — but with the right support, recovery can happen quickly and safely. Whether the issue comes from heavy rain, a burst pipe, a washing machine overflow, or a roof leak, Care Services provides a rapid, organised response to minimise damage and restore your home. With over four decades of experience and our industry-leading equipment, we specialise in drying houses, salvaging contents, and bringing homes back to a safe, healthy condition.
Need help now with water damage? Contact Care Services immediately — we’ll respond fast, assess the situation, and start the recovery process.
Comprehensive residential flood recovery services
Care Services handle every kind of domestic water incident, including floods, plumbing failures, roof and gutter leaks, appliance overflows, and accidental water discharge. Our team responds quickly to assess the situation, stop the damage from spreading, and put an action plan in place.
Standing water is removed promptly using high-powered extraction tools designed for rapid removal. From there, we use a full suite of professional equipment — including blowers, dehumidifiers, air scrubbers, moisture detectors, and deodorisation systems — to dry both the structure and the contents of your home. Moisture testing is carried out throughout the process to ensure your home is drying evenly and thoroughly.
Where necessary, we can remove furnishings, carpet underlay, insulation, or wall linings to access saturated materials and prevent further deterioration. Furniture and household items can also be moved or protected as part of the restoration process. We work carefully, methodically, and with full respect for your belongings
Throughout the drying process, we continually measure moisture levels, monitor encroachment, and adjust equipment to ensure the best results. Drying times vary depending on the materials involved — timber, gib, insulation, carpet, and structural elements all behave differently — so we’ll discuss this with you once we understand the specific situation in your home.
Essential Steps for Homeowners - Taking the right actions early can reduce damage significantly:
- Contact your insurer and advise them you’ve selected a restoration company.
- Record the contact name, date, time, and claim number.
- Remember: you have the right to choose your own restoration specialist.
- If renting and unable to reach the property manager, you may still choose the restorer to fulfil your duty of care.
- If the situation poses health risks or the water level is significant, arrange temporary accommodation.
- Pack essential items for at least three days if you need to stay elsewhere.
Helpful “Can-Do” Actions - If it is safe to do so, you may:
- Stop the water flow.
- Call any required trades (plumber, electrician).
- Remove excess water where possible.
- Towel-dry wooden furniture, counters, and bench tops.
- Move small items to a dry, secure place.
- Place any soaked paperwork or photos you want to save into plastic bags and freeze.
- Move loose dry items out of the affected area.
Important “Do Not” Actions - For safety, avoid:
- Entering areas with potentially contaminated (sewer) water.
- Using electrical appliances or power points in wet areas until checked.
- Using household vacuums to extract water.
- Placing wet items on absorbent surfaces.
- Turning on heating or air-conditioning if ducts are wet.
- Going into rooms with sagging or waterlogged ceilings.
- Leaving absorbent items such as boxes or papers in wet zones.
Insurance, documentation and specialist support
Clear Reporting for Insurers - If required, we can provide written reports and photographs to support your insurance claim. Our goal is to make the process easier for you by working alongside your insurer and keeping communication clear.
Specialist Support When Needed - Care Services is equipped to handle almost all types of domestic flood or water events. In situations involving additional complexities - such as sewage contamination or areas requiring certified asbestos handling - we can bring in trusted specialist subcontractors while still managing the overall restoration process for you.
Get in touch with us and let our experienced team take care of the flood recovery from start to finish. We can also clean carpets and upholstery, and take away curtains to be cleaned that are affected by water damage.