Hutt: 04 565 0390
Kapiti: 04 293 3222
Wellington: 04 389 8425
Protect your rugs with expert rug cleaning and repairs
Rugs trap dust, pollen, pet dander, bacteria, and fine particles that vacuuming alone can’t remove. Over time, this buildup affects the look, feel, and hygiene of your rug, as well as the quality of the air you breathe. Regular professional cleaning keeps the colours vibrant, removes deep-down contaminants, and helps maintain the structural integrity of both natural and synthetic fibres.
For homes with pets, children, allergies, or high foot traffic, rug cleaning is especially important. A proper clean not only restores freshness and softness but also extends the lifespan of your rug, protecting your investment for years to come.
Contact Care Services - we’ll assess the fibre, condition, and best cleaning method for you.
Care Services follows a strict 10-step process to ensure the highest standard of cleaning for both machine-woven and handmade rugs, across natural or synthetic fibres. Every rug begins with a preliminary examination to identify the fibre, construction type, colour stability, damage, and the safest cleaning method. A quote can be provided up front, with optional pricing for repairs or colour restoration if required.
The first major stage is dry soil removal using high-frequency oscillation machines that extract sand, grit, hair, and fine dust trapped deep within the fibres — materials that contribute to dullness and wear. Most rugs are then wet cleaned, often using full immersion washing with fibre-appropriate detergents. This allows dirt, oils, and residues to be flushed out safely and thoroughly.
We offer targeted stain removal for issues such as blood, pet accidents, vomit, wine, and food spills. Heavy pet contamination can be treated with urine neutralisation, where salts and odours are broken down and flushed away. Odour removal is included in the cleaning service, although very old or set-in pet stains may not disappear completely — we will always discuss realistic expectations with you.
Once cleaned, all rugs are dried in a monitored, controlled environment to prevent shrinkage, colour bleeding, or fibre damage. A final inspection ensures quality control, followed by rug grooming to lift and separate fibres for a smooth, even finish and improved longevity. Rugs are then packaged for collection or delivered back to you if arranged.
Professional rug repairs - extend the life of your rug with skilled restoration
Before any repair work is undertaken, we carry out a detailed inspection and can provide a quote. Repairs are assessed case-by-case and only completed with your approval. The rug is taken to our specialist centre for repairs.
Minor Repairs (Cost-Effective and Highly Beneficial)
We can address common issues that develop over time, including unravelling sides (selvedges), frayed fringes or ends, small areas of colour loss, and visible knots or loose threads. Minor repairs are usually inexpensive and can significantly extend the life and appearance of your rug.
Major Repairs for Heavily Damaged Rugs
For more extensive issues — such as holes, dry rot, or areas of severe wear — repairs may require donor pieces, patching, or reweaving to restore structure and stability. We’ll explain the options available and advise on whether repair or replacement is the most cost-effective solution.
Avoid DIY rug cleaning and get the experts in
Using household carpet-cleaning machines, steam cleaners, or generic detergents can cause colour bleeding, shrinkage, fibre distortion, and irreversible damage. Professional rug cleaning ensures the correct method is chosen for your rug’s construction and materials.
Whether your rug needs a deep clean, specialist stain treatment, or careful repairs to stop further damage, Care Services is here to help. Contact us today to book a rug assessment, request a detailed quote, or arrange collection and delivery. We’ll bring your rug back looking vibrant, feeling fresh, and ready to last for many more years. We also offer home carpet cleaning and upholstery cleaning.